Case Study: Elevator Security

In many Southwest Florida condominiums, elevators open directly into residents’ private units — making elevator security just as critical as the front door. For one upscale condominium community, an outdated Kantech access control system was no longer reliable. Frequent failures and limited functionality left residents and staff frustrated and vulnerable.

Looking for a modern, more secure solution, the condominium turned to Key Security Services, a trusted local partner with deep expertise in access control and community security. The team recommended upgrading to LiftMaster’s MyQ platform, a system that combines advanced features, intuitive cloud-based programming, and robust mobile credential options.

Modern Security, Greater Flexibility

With the new LiftMaster MyQ system, residents now enjoy a seamless experience using secure fobs or their smartphones to call and access the elevator directly to their homes. The system also introduced advanced scheduling, giving the association precise control over when and where vendors and staff can access specific floors.

“The new system has been a game changer. We can finally track which vendors have been on-site and restrict them to certain floors and time slots. It’s given us so much more confidence in our building’s security.” - Susan H., CAM

The association also upgraded common areas, including the main lobby and gates, with a new telephone entry system. Residents can now manage guest access remotely, while staff can focus on higher-value tasks instead of constantly buzzing in visitors.

Streamlined Vendor and Guest Management

One of the biggest benefits of the LiftMaster MyQ system is the ability to issue guest passes for recurring vendors, such as housekeeping, home watch, and dog walkers. These passes allow access only to specific floors and during pre-approved times, and all activity is fully tracked.

“I used to spend hours chasing down keys, fobs, and managing vendor schedules. Now I can issue a guest pass in seconds and see exactly who came and went. It’s incredibly efficient.” - Rob M., Maintenance supervisor

This streamlined approach has reduced interruptions for building staff and allowed homeowners to schedule services without worrying about staff availability or misplaced keys and fobs.

No Disruption, Total Coordination

A key to the project’s success was the seamless execution. Key Security Services worked closely with the association’s board, the elevator vendor, and building staff to ensure no resident was ever locked out of their home or common areas.

“Key Security Services coordinated every detail perfectly. We didn’t have a single instance where someone was locked out or inconvenienced. Their technicians communicated clearly and kept us informed every step of the way.” - Fran, Security committee chair

Beyond installation, Key Security Services took on the complex task of migrating all existing user data into the new system. This critical step saved the association’s staff countless hours of manually re-entering information and ensured a smooth transition without losing important access records.

“What could have been a nightmare turned into a smooth, stress-free process. Key Security Services even handled all the data migration — a task that would have taken our team days to finish.” - Kathy, Security committee

A Simpler, Smarter Future

The upgrade didn’t just improve security; it transformed daily life for residents and staff. Mobile phone credentials and cloud management mean no more physical keys or fobs, no more guesswork, and no more worrying about unauthorized access.

The system’s user-friendly platform allows staff to make changes on the fly, restrict or grant access instantly, and run detailed activity reports without specialized IT support.

“I was skeptical at first, but using my phone to call the elevator is surprisingly easy. I don’t miss fumbling with keys at all.” - Brent, Homeowner

From Complex to Simple

What seemed like a daunting, high-risk project became simple thanks to Key Security Services’ planning, communication, and technical expertise. By collaborating closely with the board, staff, homeowners, and elevator vendor, they ensured every detail was handled — from the first design meeting to the final training session.

Key Security Services proved that modernizing a condominium’s security can be a smooth and stress-free experience — and in this community’s case, one that now offers unmatched convenience, flexibility, and peace of mind.